Refund policy

Last updated: September 2026

MyPicasso currently offers replacement protection for orders that arrive damaged or do not arrive at all. We don't offer general returns for change-of-mind purchases at this time.

Damaged Orders

We're sorry if your frame arrived damaged — this doesn't happen often, and we want to make it right. To help us process your claim quickly, please:

1. Record a single, continuous unboxing video with no cuts or edits, starting from the sealed, unopened parcel.
2. Make sure the video clearly shows the outer packaging, the parcel being opened, and the condition of the product, including the damage.
3. Email the video, along with your order number, to mypicasso.pk@gmail.com within 7 days of delivery.

Our team reviews every claim personally. Once we've received clear evidence, we aim to complete our assessment within approximately 1–2 working days. If your claim is approved, we'll send a replacement at no extra cost. Approval depends on the evidence provided, so a continuous, uncut video is essential — we're unable to process claims without it.

Lost Shipments

If your order hasn't arrived within a reasonable time beyond our estimated delivery window, contact us at mypicasso.pk@gmail.com with your order number and we'll look into it with our shipping partners. If a parcel is confirmed lost, we'll arrange a replacement.

Order Cancellations and Address Changes

You can request to cancel an order or change your shipping address any time before it has been fulfilled. Once an order has been dispatched, we're no longer able to make changes to it. Contact us as soon as possible if you need to make a change.

What's Not Covered

This policy covers shipping damage and lost parcels. It does not cover change-of-mind requests, normal wear from use, or damage that occurs after delivery.

Contact

For any damage claim, lost order, or cancellation request, email mypicasso.pk@gmail.com with your order number.